This Privacy Notice for Orenda Enterprises LLC ("Gain Reviews," "we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at https://gainreviews.com, or any website of ours that links to this Privacy Notice.
Use Gain Reviews. Gain Reviews is a comprehensive reputation management software designed to help businesses elevate their online presence and build trust with consumers. Our services include: Automated Review Requests, Reputation Monitoring & Insights, Professional Review Responses, Repurposing Reviews for Marketing, and System Integrations. Our goal is to simplify and streamline the entire review and reputation management process.
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located, applicable privacy law may grant you certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DATA USAGE & SHARING
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in our products, participate in activities, or contact us. This may include names, phone numbers, email addresses, billing addresses, debit/credit card numbers, contact preferences, and your customers' contact information.
Sensitive Information When necessary and with your consent, we may process sensitive information, such as your customer list.
Payment Data We collect data necessary to process your payments, such as your payment instrument number and security code. All payment data is handled and stored by Stripe. You can find their privacy notice here: https://stripe.com/privacy.
Information automatically collected We automatically collect certain information when you visit or use the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information. This information is primarily needed for security, analytics, and reporting. The information we collect includes:
Log and Usage Data
Device Data
Location Data
Google API Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources We may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties for purposes of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to:
Facilitate account creation and manage user accounts.
Respond to user inquiries and offer support.
Send administrative information to you.
Enable user-to-user communications.
Request feedback.
Send you marketing and promotional communications.
Deliver targeted advertising to you.
Post testimonials.
Protect our Services through fraud monitoring and prevention.
Evaluate and improve our Services, products, marketing, and your experience.
Identify usage trends and determine the effectiveness of our campaigns.
Comply with our legal obligations.
Request reviews from our users' customers via SMS, email, and other communications.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with include Ad Networks, Cloud Computing Services, Data Analytics Services, Payment Processors, and Website Hosting Service Providers.
We also may need to share your personal information in the following situations:
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs. We obtain and cache your location on your device for three (3) months.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store your information. We also permit third parties to use online tracking technologies on our Services for analytics and advertising. To the extent these technologies are deemed a "sale"/"sharing" under applicable US state laws, you can opt out as described in section 12.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
We offer products, features, or tools powered by artificial intelligence ("AI Products") through third-party service providers like OpenAI. Your information may be shared with these providers to enable your use of our AI Products. You can opt out of certain AI features, such as AI-powered review responses, by navigating to your account settings.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures to protect the security of any personal information we process. However, no electronic transmission can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
10. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your region (like Canada) or state of residence, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. These rights may include the right to request access, rectification, or erasure of your personal information. To make such a request, contact us using the details provided in section 15.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information. These rights may include the right to know, access, correct, delete, or obtain a copy of your personal data, and the right to opt out of targeted advertising or the sale of your data.
To exercise these rights, you can contact us by visiting [email protected] or by using the contact details at the bottom of this document.
13. DATA USAGE & SHARING
We do not sell, rent, or otherwise share any mobile opt-in data with third parties for their own marketing or commercial use. We process mobile opt-in data solely for the purpose of providing and improving our Services to you, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA).
14. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by the "Last updated" date at the top of this Privacy Notice.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Orenda Enterprises LLC32 N Gould StSheridan, WY 82801United States
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state, you may have the right to request access to, correct, or delete your personal information. To make a request, please contact us at [email protected].
